Consumer Technology

How to…Contact Companies That Really Don’t Want You To
Consumer Technology

How to…Contact Companies That Really Don’t Want You To

Christopher Elliott | July 1, 2024

Want to call Frontier Airlines to fix a problem with your flight? Well, you can’t—the airline recently stopped using its…

Focusing on What’s Important in the Digital Age
Consumer Technology

Focusing on What’s Important in the Digital Age

Gloria Mark, PhD | April 1, 2024

Does it feel like your attention span is getting shorter? You’re probably right…and the cause is right in front of…

Artificial Intelligence in Health Care
Consumer Technology

Artificial Intelligence in Health Care

Michael Abramoff, MD, PhD | April 1, 2024

With the appearance of the artificial intelligence (AI) system ChatGPT—a software program that can answer questions as if you’re chatting…

Best Cell Phone Plans for 2024
Consumer Technology

Best Cell Phone Plans for 2024

Sherri Riggs | January 1, 2024

Prices for cell-service plans are rising, perks are disappearing, and the 5G network has thus far underwhelmed. But there still…

Warning: Watch Out for These AI Scams
Consumer Technology

Warning: Watch Out for These AI Scams

Steven J.J. Weisman, JD | November 17, 2023

Innovative scammers are using artificial intelligence (AI) to separate you from your money. Even now the FBI and other agencies…

Green Claims by Corporations Can Be Misleading
Consumer Technology

Green Claims by Corporations Can Be Misleading

Laura Smith | November 8, 2023

Automakers that trumpet their environmentally friendly vehicles—but cheat on emissions tests. Plastic packaging that features the word “recyclable”—even though most…

You’ve Been Hacked…Now What?
Consumer Technology

You’ve Been Hacked…Now What?

Anthony Green | October 26, 2023

Don’t panic if you’ve been hacked. Here are five steps to take immediately to control the damage and secure your…

How to Get Better Results from Customer Service Agents
Consumer Technology

How to Get Better Results from Customer Service Agents

Scott M. Broetzmann | September 7, 2023

If dealing with customer service on the phone has left you hopping mad, you’re not alone. According to the latest…

Keep Your Passwords Safe

Keep Your Passwords Safe

Judith Guertin | August 10, 2023

Quick—how many passwords do you have? Incredibly, the average person now has 192 unique passwords, so it makes sense to…

Going Unsocial

Going Unsocial

Kelli McCourt | July 16, 2023

Most mornings, when I open my eyes, I reach for my smartphone. I spend about a half-hour checking e-mail, scrolling…

The AI Tool Everyone Is Talking About
Consumer Technology

The AI Tool Everyone Is Talking About

Marc Saltzman | June 1, 2023

Launched in November 2022, ChatGPT already has more than 100 million users. How to get started… Go to Chat.OpenAI.com on…

What is AI… and How Will It Change Your Life?
Consumer Technology

What is AI… and How Will It Change Your Life?

Martin Ford | June 1, 2023

If you are wondering what the future looks like, it’s called ChatGPT. Everyone is talking about the artificial intelligence (AI)…

How to Overcome Loved Ones’ Fear of Home-Safety Tech
Consumer Technology

How to Overcome Loved Ones’ Fear of Home-Safety Tech

Stephen Golant, PhD | February 7, 2023

Technology that could help seniors live independently for longer is rapidly reaching the market—but its intended users often are less…

Don’t Be Afraid to Buy Refurbished
Consumer Technology

Don’t Be Afraid to Buy Refurbished

Elizabeth Chamberlain | November 24, 2022

Over the past several years, the public has grown increasingly comfortable with the idea of buying refurbished goods. The trend…

Is It Time for a Digital Wallet?
Consumer Technology

Is It Time for a Digital Wallet?

Mary Wisniewski | November 23, 2022

A digital wallet is a smartphone app that lets you make encrypted, contactless debit or credit card transactions without using…