Difficult People

Difficult People

How to Deal with Chronic Complainers

At every visit, your aging mother spends half an hour griping about the too-spicy food in her assisted-living community. Whenever…

Difficult People

How to Calm an Angry Person

When someone is angry, our instinctive reaction typically is to get defensive (if the person is angry at us) or…

Difficult People

Dealing with Needy People

Needy people come in a variety of guises—old friends, new friends, family and colleagues—with needs that span a wide variety,…

Difficult People

Dealing with Dislikable People

It’s an undeniable truth—we all know people we just don’t like. Of course, some of these “enemies” are people we…

Difficult People

Sneaky Ways to Spot a Liar

You might think that the warning signs of lying are obvious, but some important ones actually are quite subtle or…

Difficult People

Staging an Intervention: How to Help a Loved One Who Doesn’t Want Help

The friends and relatives of addicts often feel forced to make a painful choice -- endure the addict’s destructive behavior…

Difficult People

What Makes a Narcissist Tick?

Do you know someone who is narcissistic? Or, perhaps more to the point -- do you love someone who is narcissistic?…

Difficult People

Are You Still a Terrible Two?

It’s natural for toddlers to test the waters with their parents and defy authority. In fact, their defiant behavior actually…

Difficult People

Those Things You Say When You Don’t Say a Word

Zander on Passive Aggression The world is filled with wordless communications. I’m not thinking here about broad smiles that boost…

Difficult People

Talking to Someone Who Doesn’t “Get It”

How to Mesh Different Communication Styles for Success A constant conflict is going on across the country in homes, offices,…

Difficult People

Are You Ready for 76 Million Echo Boomers?

How to get along better with your kids and grandkids and your coworkers Many of the "Echo Boomers" -- those…

Difficult People

What to Say to a Jerk

The one word that will stop him in his tracks (and other tricks to get toxic people out of your…

Difficult People

How to End Any Grudge… and Keep New Ones from Starting

Although grudges can cause great harm, they occur so often that many of us think of grudges as hardships that…

Difficult People

How to Handle a Difficult Boss

Satisfying a difficult boss is always a challenge, but doing so becomes critically important in a weak economy with a…